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Urgent! Customer Service Rep (Danish) (Smart Lighting) Job Opening In Copenhagen – Now Hiring The lemon Consulting

Customer Service Rep (Danish) (Smart Lighting)



Job description

Position: Customer Service Representative

Location: Lisbon, Portugal (Remote)

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  • Assist with general questions, product or service information, and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

    REQUIREMENTS:

    • Native / fluent in Danish (C2) both verbal and written.

      Fluent in English (minimum B2 level)
    • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
    • Basic understanding of customer service principles and the ability to follow standard procedures.
    • Ability to handle technical inquiries and troubleshoot common issues with guidance.
    • Experience with customer service software, ticketing systems, or CRM tools is preferred.
    • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
    • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
    • Willingness to learn and adapt in a fast-paced or evolving support environment.
    • Working schedule: shift rotation, Monday to Friday: 07:00h - 19:00h

      OFFER:

      • Opportunity to work with a leading global travel & tourism brand
      • Competitive salary with performance-based incentives
      • Professional growth opportunities within the BPO industry
      • Collaborative and supportive work environment
      • Access to exclusive travel perks and discounts
      • And many more


      Required Skill Profession

      Information And Record Clerks



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