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      Urgent! Customer Support Engineer/ Customer Success Engineer Position in Søborg - Idemia
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies.
Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.
In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages.
We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Please apply with a resume/ CV in english
Essentially, Custumer Support/ Success Engineer facilitates communication between the Idemia Public Security Travel & Transport support department, and all others, speeding up the resolution time for support issues, and directly representing the voice of the customer to the IPS skills center teams.
The Success Engineering role makes not just the customer more successful, but also the internal stakeholders.
They help make sure we are operating most efficiently as a team to support customers.
This role enables the support and engineering teams, and the customer, to all have a better experience.
Key Missions
• Analyze, Troubleshoot, solve self-assigned tickets escalated by Support Level 1 (agencies),
• Conduct standard and complex analysis in autonomy,
Profile & Other Information
• Fluent Danish and Englosh languages
 
Nice to have:
• Experience in maintaining IBM/HP Servers, SAN, Dell, and PC servers
• Good/very good scripting skills (Python, shell scripts…) – for debugging purposes
• Knowledgeable in Java or any other OOP language.
(able to read and understand code)
• Experience in development, customization, and integration would be an added advantage
• Knowledgeable in administrating and maintaining Oracle Database
• Certification in system management best practices (ITIL) is a plus (or relevant experience).
• Experience in NetApp technology is a plus
• Experience with Windows Servers is a plus.
 
Key soft skills & behavior
• Customer oriented,
• Interpersonal and communication skills,
• Constructive collaboration,
• Team player, able to make autonomous decisions if needed,
• Continuous improvement (implementation reviews, optimization, decrease no.
of bugs detected in production etc.)
• Problem solving skills,
• Willingness to travel abroad.
Seize all the opportunities of our fast-paced environment.
Expect the unexpected.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Søborg, Denmark (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Søborg, Denmark using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 401 jobs in Denmark and 1 jobs in Søborg. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Idemia is currently hiring and seeking a Customer Support Engineer/ Customer Success Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Engineer/ Customer Success Engineer Jobs Søborg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Idemia adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Engineer/ Customer Success Engineer Jobs Denmark varies, but the pay scale is rated "Standard" in Søborg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Engineer/ Customer Success Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Engineer/ Customer Success Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Engineer/ Customer Success Engineer interview at Idemia, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Idemia's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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