- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: HXM Operations Manager.
Urgent! HXM Operations Manager Position in Aarhus - NTT DATA
Job Description
Are you ready to take on a key role in managing the daily operations of our Service Delivery Model (care4HR) and drive continuous improvement initiatives?
NTT DATA Business Solutions is a global, innovative IT company serving over 5500 customers worldwide.
We are currently seeking an experienced and proactive Operations Manager to oversee the day-to-day management and operational efficiency of care4HR within the Nordic region.
About the role:
As an Operations Manager for care4HR within HXM, you will play a crucial role in ensuring smooth operations, managing resources, and supporting continuous improvement initiatives.
You will work closely with the Nordic HXM management team to deliver value-adding solutions to our existing clients and driving projects in our global organization.
Your key responsibilities will include:
Day-to-Day Operations Management: Overseeing care4HR’s daily operations, including resource allocation and coordination.
Content & Process Management: Maintaining and updating the internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
Compliance & Documentation: Ensuring compliance, routines, and documentation for managing consultants' access to client instances.
Graduate (Dispatcher) Coordination: Onboarding, educating, and following up with dispatchers (graduates) to manage ticket coordination seamlessly.
SLA Monitoring & Reporting: Establishing SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
Consultant Workload Optimization: Tracking consultant workloads, ensuring fair ticket distribution, and adjusting resource allocations as needed.
Client Setups & Quality Assurance: Coordinating practicalities related to ISP (ticketing tool), setting up new clients, and performing quality assurance on ticket content.
Knowledge Transition: Implementing procedures for smooth transitions when onboarding new clients to care4HR.
Service Management: Act as the primary Service Manager for selected customers and as an escalation point for operations related items for other Service Managers.
We are looking for a candidate with:
Proven experience in operations management, IT services, or a similar role.
Strong organizational and time management skills.
Excellent written and verbal communication skills in English, with proficiency in another Nordic language being an advantage.
A proactive and detail-oriented approach with a strong ability to problem-solve.
Experience in coordinating with multiple stakeholders.
Strong analytical skills and familiarity with service management tools and reporting.
The ability to handle urgent tasks and shifting priorities efficiently.
Experience with SuccesFactors is an advantage but not a requirement.
Extensive skills in Excel and Analytics (handling data) is a plus.
What we offer:
A dynamic and collaborative working environment within an international organization.
Opportunities for professional growth and development.
Flexible working conditions.
An attractive compensation package.
How to apply for the position?
If this opportunity interests you, please submit your resume along with a short application or a brief description of yourself and your motivation for applying to help us get to know you better.
Applications are reviewed on an ongoing basis.
To ensure fairness, please refrain from including a photo.
At NTT DATA Business Solutions, we embrace diversity and welcome candidates of all genders, races, sexual orientations, religions, and backgrounds.
We are committed to equal opportunities and fostering an inclusive workplace.
Contact
If you have any questions about the position or NTT DATA Business Solutions as a workplace, please contact us below:
Mikkel Boel Faurby (Denmark & Finland)
Mikkel.Faurby@nttdata.com
Kristina Lundqvist (Sweden & Norway)
Kristina Lundqvist@nttdata.com
We Transform.
SAP® Solutions into Value
Learn more about NTT DATA Business Solutions
NTT DATA Business Solutions is an international and rapidly growing IT company and one of the world’s leading SAP partners.
We deliver everything from consulting to implementation of SAP solutions—including operations and support.
In the Nordic region, we employ approximately 500 people based in Denmark, Norway, Sweden, and Finland.
While the world talks about digital transformation, we are actively transforming both ourselves and our customers.
At NTT DATA Business Solutions, AI, AR, VR, IoT, robotics, drones, blockchain technology, and 3D printing are a tangible reality.
These exponential technologies are being continuously integrated into our solutions, enabling us to cover a broad range of customer needs.
Listen to the story of Employee Voice
Gorkem Ozdener
Consulting ManagerTurkey
Read more
Vinay Godugu
Practice ManagerIndia
Read more
Agata Maruszewska
HR Business PartnerPoland
Read more
Apply Back to search results✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your HXM Operations Potential: Insight & Career Growth Guide
Real-time HXM Operations Jobs Trends in Aarhus, Denmark (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for HXM Operations in Aarhus, Denmark using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 72 jobs in Denmark and 3 jobs in Aarhus. This comprehensive analysis highlights market share and opportunities for professionals in HXM Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT DATA is currently hiring and seeking a HXM Operations Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: HXM Operations Manager Jobs Aarhus.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a HXM Operations Manager Jobs Denmark varies, but the pay scale is rated "Standard" in Aarhus. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for HXM Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for HXM Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your HXM Operations Manager interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for HXM Operations Manager is easy with Denmark Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!