Are you passionate about hands-on technical support, driving customer satisfaction, and developing high-performing on-site teams?
Johnson Controls is seeking a dedicated and skilled Manager Product Technical Field Support, EMEA, to lead outstanding field support operations across the region.
Join us and manage a team of 6-8 talented field support specialists and a field coordinator, ensuring our customers receive prompt and effective assistance directly at their sites.
What You Will Do
As Manager Field Support, EMEA, you will be responsible for leading and developing our field support team, which provides on-site troubleshooting, maintenance, and technical issue resolution for clients across the region.
You will oversee both technical specialists and administrative coordination, ensuring smooth operations and an exceptional customer experience.
Key Responsibilities
Lead, develop, and support a team of 6-8 field support specialists and a field coordinator, fostering a collaborative and high-performance cultureEnsure exceptional on-site technical support for customers throughout EMEA, including swift issue resolution and proactive maintenanceOrganize, prioritize, and delegate field support tasks, coordinating schedules and resources for maximum efficiencyWork closely with the field coordinator to oversee administrative tasks related to service activities, logistics, and reportingDrive operational excellence by improving processes and implementing best practices in field supportAct as the main point of contact for high-profile and complex customer cases, managing escalations and ensuring satisfactory outcomesPromote continuous skills development and training within the teamCollaborate with internal stakeholders, including Sales, Technical Support, and Production, to ensure seamless service deliveryMaintain accurate documentation and reporting of all field activitiesSupport change management initiatives through effective communication and team engagementWho We’re Looking For
Technical background/degree (Mechanical Engineering or similar)Experience in the refrigeration industry or a related technical fieldBackground in Technical Support and Warranty departmentExperience with SharePoint and SAP is an advantage (please mention this in your application)Demonstrated interest in people leadership; previous management experience is a plus, but highly motivated candidates with a strong desire to lead are also encouraged to applyFluent in Danish and EnglishWhat We Offer
Attractive salary package, flexible benefits, and health insurance11% paid pensionEmployment in a growth company with over 130 years of historyBe part of the green, energy-efficient cooling and heat pump industryIn-house productionExcellent canteen and exercise facilitiesWell-established employee associations and social activitiesFlexible working hoursGreat opportunities for education and various career paths (including access to 5,000 e-learning programs)Strong maternity/paternity benefitsReady to Join Us?
Please submit your application through our website.
We continuously review incoming applications and will fill the position when the right candidate is identified.
For more information about the role, please contact Director Product Technical Support EMEA, Jesper Skadhauge, at .
If you have questions regarding the recruitment process, please contact Talent Acquisition Partner, Christina Rundstrøm, at .
Please note that we do not accept applications via email; all applications must be submitted through our website.
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