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Urgent! QA Analyst - UN Web Buy Plus Position in Copenhagen - UNOPS

QA Analyst UN Web Buy Plus



Job description


The United Nations Office for Project Services (UNOPS) is an operational arm of ...


The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peacebuilding, humanitarian and development projects.

Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organisations.


The UN Web Buy team (UNWB) is part of the UNOPS Procurement Group.

We provide procurement services to UNOPS offices globally and to external clients (IGOs, NGOs, governments) through - UNOPS e-commerce solution.

The solution is built and operated by the UNWB team.


Under the minimal supervision of the UNWB Team Lead and technical direction of the UNWB Application Architect, this role will be responsible for quality assurance and technical support functions.

The position requires independent judgment in establishing testing approaches, driving quality initiatives, and serving as the primary liaison between end-users and developers.


Quality Assurance Lead quality assurance activities ...


Quality Assurance
  • Lead quality assurance activities

    Create and maintain test plans, strategies, and documentation

    Functional, regression, and integration testing

    Stress testing and performance validation

    Develop and maintain automated test scripts

    Provide regular QA metrics

    Proactively identify quality risks, process improvements, and opportunities to enhance system reliability

  • Understand product

    Collaborate with Product Owners and Developers to clarify requirements

    Analyse functional requirements, wireframes, designs, and technical documentation

    Read the application source code

  • Technical Support

  • Provide tier-1 and tier-2 support

  • Conduct root cause analysis

  • Maintain knowledge base and technical documentation for common issues

  • Act as primary technical liaison between end-users and developers

  • User training and preparing training materials

  • Impact of Results
  • Leads quality assurance activities in UNWB

  • Provides tier-1 and tier-2 technical support to UNWB end users

  • Handles user training


  • Treats all individuals with respect; responds sensitively to differences and
    Treats all individuals with respect; responds sensitively to differences and encourages others to do the same.

    Upholds organizational and ethical norms.

    Maintains high standards of trustworthiness.

    Role model for diversity and inclusion.

    Acts as a positive role model contributing to the team spirit.

    Collaborates and supports the development of others.

    For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

    Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first.

    Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

    Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal.

    Actions lead to total task accomplishment through concern for quality in all areas.

    Sees opportunities and takes the initiative to act on them.

    Understands that responsible use of resources maximizes our impact on our beneficiaries.

    Open to change and flexible in a fast paced environment.

    Effectively adapts own approach to suit changing circumstances or requirements.

    Reflects on experiences and modifies own behavior.

    Performance is consistent, even under pressure.

    Always pursues continuous improvements.

    Evaluates data and courses of action to reach logical, pragmatic decisions.

    Takes an unbiased, rational approach with calculated risks.

    Applies innovation and creativity to problem-solving.

    Expresses ideas or facts in a clear, concise and open manner.

    Communication indicates a consideration for the feelings and needs of others.

    Actively listens and proactively shares knowledge.

    Handles conflict effectively, by overcoming differences of opinion and finding common ground.


    Education Requirements: Master’s Degree in Computer Science,
    Education Requirements: 
  • Master’s Degree in Computer Science, Software Engineering, Information Technology or a related technical field is required 
  • A first-level University degree or Bachelor's or equivalent in a related field of study with 2 additional years of relevant work experience may be accepted in lieu of the Master’s Degree requirement;
  • A technical/professional diploma in relevant discipline in combination with 4 years of experience may be accepted in lieu of the Master's Degree requirement.

  • Required Experience 
  • 2 years of professional experience in a QA role (in combination with a Bachelor's degree); 4 years of professional experience in a QA role (in combination with a technical/professional diploma) is required; 

    The above should include at least 1 year of working with complex, enterprise-level web applications

    At least 1 year of providing technical support, including training to end users

  • Working knowledge of

    HTTP protocol

    API testing and test automation, including developing and maintaining automated test scripts

    SQL

    Agile/Scrum development methodologies

    Writing skills to prepare training materials and other forms of documentation

    Any programming language and the ability to read and understand JavaScript and C# code

  • QA certification from an accredited organisation (QAI, IIST, ASTQB, ISTQB)

  • Desirable Experience:

  • Experience working in projects related to e-commerce, procurement or logistics

  • Language Requirements: 
  • Fluency in English is required

  • Contract type: ICA
    Contract level: IICA1 / ICS-8 level


    Required Skill Profession

    Computer Occupations



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