SCM Documentation Agent

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.

You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.

We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.

You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture.

Throughout their career, your leaders will support your ideas and provide necessary advice and training.

You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

- Primary point of contact for stakeholders for daily operations activities.

- Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.

- Orchestrator the overall flow of an end-to-end shipment.

- Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.

- Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.

- Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.

- Responsible for cross sell/up sell, customer retention.

- Adhere to process and Standard Operating Procedures (SOPs) and Internal - Operating Procedures (IOPs) during daily operation.

- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.

- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.

- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

- Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.

- Comply to specific customer SOP and monitor respective Key Performance Indicator/s.

- Execute reports or other tasks assigned by Team Leader/Manager.

We are looking for:

- Bachelor’s degree in Logistics, Supply Chain, Finance, or a related field.
- 1 to 3 years' work experience at any Global Forwarder is preferred.
- With strong knowledge and experience in BL, SI VGM, ISF, AMS, LCL, FCL, MS Offices (i.e., MS Excel).

- Has experience with complicated process, comprehensive contact matrix & many working layer.

- Fluent in English.

- Strong passion for working with processes, systems, and finance, with a meticulous attention to detail.
- Proactive, quick learner with a positive attitude and a strong drive for continuous improvement.
- Excellent organizational skills, especially under pressure.
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Team player with the ability to coordinate with teammates to achieve common goals.

- Willing to work on the weekend, different time zone and adherence the different country holiday.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Required Skill Profession

Business Operations Specialists