Urgent! Senior Manager Customer Experience & Innovation Consulting Job Opening In Copenhagen – Now Hiring Publicis Groupe
**Company description**
As a digital business transformation partner, we’ve spent nearly three decades utilizing the disruptive power of technology and ingenuity to help digitally enable our clients' businesses in their pursuit of next.
Always through radical customer centricity and an outside-in mindset.
We’ve built a history of digital firsts…
- we helped a bank launch the world’s first internet banking offering
- enabled an airline to become the first to allow online check-in and seat selection
- launched the first online share trading platform
- created the first secure transaction for money online
And today, we’re still doing the same.
We partnered with Marriott to launch an attacker brand during the pandemic to disrupt Airbnb, and in AsiaPacific we have created a Joint Venture with Siam Commercial Bank called SCB Tech X to usher in a new era of Financial Services for customers across Asia.
We bring a startup mindset and agile methods to both established companies and the public sector to unlock value in ways that delight their customers and improve their operational effectiveness.
Our approach to transformation is built from outside-in, challenging conventions with deep consumer understanding and uniquely fusing strategy and design, data science and engineering with an enduring culture of creative problem-solving.
**Overview**
As a Senior Manager within the Customer Experience & Innovation (CX&I) Consulting team, you will help deliver experience and innovation strategy projects across the Nordics region.
Based in Copenhagen, this role will involve collaboration with regional leaders and teams across capabilities, and will include travel within the region.
You will work at the intersection of strategy and design, helping clients identify customer-led opportunities, define innovative propositions, and guide cross-functional teams to deliver tangible business outcomes.
You will play a key role in delivery, client engagement, and people development while contributing to Publicis Sapient’s broader Experience & Innovation capability.
**Responsibilities**
+ Lead the delivery of customer experience and innovation engagements across the Nordics.
+ Collaborate with strategy, product, engineering, and data teams to define and deliver experience-led transformation initiatives.
+ Support client relationship development and contribute to business development activities such as proposals and workshops.
+ Apply service design and design thinking to define customer journeys, opportunities, and value propositions.
+ Coach and mentor junior team members within the CX&I team.
+ Stay on top of market and customer trends to inspire internal teams and clients.
**Qualifications**
+ 8+ years of experience in customer experience, innovation, or service design, ideally within a consultancy or digital firm.
+ Strong research and analytics foundation with the ability to uncover customer insights and translate them into strategic recommendations.
+ Experience in delivering transformation programs with cross-functional teams.
+ Solid understanding of design thinking and service design practices.
+ Comfortable working with technology-enabled experiences and agile delivery methods.
+ Strong communication and collaboration skills across stakeholders at all levels.
+ Fluent in English (Danish language skills are a plus).
+ Willingness to travel regionally as needed.
**Additional information**
+ Familiarity with the Nordic market and consumer behavior.
+ Experience working with clients in sectors such as retail, consumer products, or B2B.
+ Ability to articulate a commercial case for customer experience improvements.
+ Exposure to product and engineering collaboration within agile frameworks.
**What** **You’ll** **Gain**
+ Opportunity to shape experiences for leading Nordic clients.
+ A collaborative, inclusive, and forward-thinking working environment.
+ Career growth and exposure to global CX&I leadership within Publicis Sapient.
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Senior Manager Potential: Insight & Career Growth Guide
Real-time Senior Manager Jobs Trends in Copenhagen, Denmark (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Manager in Copenhagen, Denmark using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1497 jobs in Denmark and 559 jobs in Copenhagen. This comprehensive analysis highlights market share and opportunities for professionals in Senior Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Publicis Groupe is currently hiring and seeking a Senior Manager Customer Experience & Innovation Consulting to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Manager Customer Experience & Innovation Consulting Jobs Copenhagen.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Publicis Groupe adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Manager Customer Experience & Innovation Consulting Jobs Denmark varies, but the pay scale is rated "Standard" in Copenhagen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Manager Customer Experience & Innovation Consulting typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Manager Customer Experience & Innovation Consulting, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Manager Customer Experience & Innovation Consulting interview at Publicis Groupe, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Publicis Groupe's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Senior Manager Customer Experience & Innovation Consulting is easy with Denmark Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
