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Support Associate Job Opening In Copenhagen – Now Hiring Wolt


Job description

Are you a team player with great communication skills?

Do you enjoy working in a dynamic environment?

If your answer is yes, we would love to hear from you!

Wolt is a Finnish technology company and were best known for our food delivery platform.

In , Wolt operated in 4 countries and 10 cities across the Nordics.

Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets.

As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

To be successful in this role you will need to be independent, customer-oriented and have excellent interpersonal and relationship-building skills to best support our Customers, Restaurants and Courier Partners.

We are looking for people who take ownership beyond the obvious! 

Excellent communicator:  You will fluidly and fluently communicate with our Courier Partners, Customers, and Merchants and adjust your tone to your audience, in spoken and written Danish and English.

Customer obsessed:  At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time.

Its more than just simply fixing problems.

Team oriented:  You will be working with a diverse team of fellow Support Associates, where you all will take part in providing our customers with a top level service!

Personal touch:  Were not afraid to turn up the playfulness in our interactions, so creativity is a must when communicating with our customers! As a Support Associate you will be helping to provide the best customer support for Wolt in Denmark!

What you'll be doing

  • Providing class A service via chat and phone, to our daily customer, venue and courier support, in all hours.

  • Our humble expectations

  • You preferably have experience in customer support or customer service.

    Either face-to-face, or in online communication.
  • Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which to prioritize.
  • You are tech savvy and a quick learner.
  • You love working in a team and are willing to work hard to help you teammates.
  • You have a can-do attitude and ready to roll up your sleeves and get to work in a fast-paced environment.
  • You are able to work from our office in Copenhagen, as we don't offer hybrid work.
  • Fluent in Danish & English.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Support Associate Potential: Insight & Career Growth Guide


    Real-time Support Associate Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Associate in Copenhagen, Denmark, highlighting market share and opportunities for professionals in Support Associate roles.

    281 Jobs in Denmark
    281
    104 Jobs in Copenhagen
    104
    Download Support Associate Jobs Trends in Copenhagen and Denmark

    Are You Looking for Support Associate Job?

    Great news! is currently hiring and seeking a Support Associate to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wolt adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Denmark laws and regulations

    What Is the Average Salary Range for Support Associate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Copenhagen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support Associate?

    Key qualifications for Support Associate typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Support Associate?

    To improve your chances of getting hired for Support Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Support Associate Job Success

    Wolt interview tips for Support Associate

    Here are some tips to help you prepare for and ace your Support Associate job interview:

    Before the Interview:

    Research: Learn about the Wolt's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Support Associate interview at Wolt, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wolt's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Support Associate Positions

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