Technical Support Specialist

Job description

SOUNDBOKS is an innovative tech company and aspiring lifestyle brand.

You may have seen us at a music festival, street party, or your friend’s celebration (think: private events combining festival-grade sound with beat-enhancing lights) where special moments are turned into memories.

We create the loudest, most durable, and arguably coolest Bluetooth speakers and audio reactive lights on the market.

At SOUNDBOKS, trust and community go hand in hand.

People are encouraged to take ownership of their work while knowing they have the support of the team behind them.

Voices are heard, ideas are welcomed, and collaboration is what pushes us forward.

This is more than a job - it’s a space where people care about each other, celebrate together, and share the energy of creating something meaningful.

Life at SOUNDBOKS is bold, fast, and full of passion - for the product, for the mission, and for showing up as your true self.

With 80 team members, this is a place where you can do your best work and truly belong.

ROLE TECHNICAL SUPPORT SPECIALIST

TEAM QUALITY

HOURS FULL TIME

LOCATION COPENHAGEN, DENMARK

START DATE DECEMBER 1ST 2025

The SOUNDBOKS Quality team interfaces with the full product lifecycle - from development and manufacturing to compliance, support, and repairs.

Their job is to reduce failures, protect the business, and give customers a better experience for everything related to SOUNDBOKS.

The Technical Support Specialist role sits in the Quality Team, but you’ll be just as much part of Customer Service.

That means you’ll spend most of your time helping customers directly, while also feeding what you see and learn back into how we design, build, and service our products.

The teams works closely to turn what we see in the field into product improvements and smarter repair solutions.

That way, the SOUNDBOKS products not only leave the factory ready for anything, but also stay reliable in the hands of our customers.

So, if you like digging into technical issues and get your energy from helping people, this role will be just for you.

Okay, let’s make things a little more concrete.

Here’s what we expect your daily to-do’s to look like:

Helping Customers Every Day

• Handling email requests - from simple fixes to warranty claims - resolving both routine and escalated cases with helpful replies.

• Keeping healthy response times (measured against SLA targets).

• Maintaining high customer satisfaction (NPS) through clear, fast, and supportive communication.

Solving Complex Cases and Repairs

• Owning advanced cases, providing in-depth guidance or smooth handovers to engineering, quality, or repair colleagues - while ensuring progress throughout.

• Coordinating with repair and logistics teams by documenting warranty claims, tracking repairs/returns, and keeping customers informed.

Building Guides and Processes

• Maintaining Help Center articles, creating new content for product launches, general troubleshooting, and DIY repairs.

• Improving workflows, tools, and reporting to make processes faster and clearer.

• Sharing customer and repair insights with teams to drive better products and services.

Adapting as We Evolve

• Taking on new responsibilities as SOUNDBOKS expands DIY repair and local service for the future.

In order to become a success in this role, we believe that your profile should be aligned with the bullets listed below.

However, we acknowledge that success can take many forms, so please do apply even if you don’t tick all the boxes.

• You’re a natural problem solver, excited to untangle both hardware and software hiccups.

• You’re comfortable handling warranties, returns, and other after-sales processes, keeping them moving smoothly.

• You write clearly and quickly, making technical replies simple and customer-friendly.
  
  Doing this in English is a must, while other languages will be considered a plus!

• You’ve used Excel for data reporting and could be familiar with Zendesk or similar ticketing systems.

• You’ve most likely played around with consumer electronics or audio gear - perhaps even some DIY repairs.

• You ideally understand how logistics flows work, from spare parts to shipments.

• You enjoy working across teams and bring empathy, reliability, and a “let’s get it done” mindset.
  
  

• You get energy from helping people and can read between the lines of their situations.

• It’s not about years of experience - it’s your curiosity, tech-interest and problem-solving that will make you thrive here.

Intrigued?

At SOUNDBOKS you’ll find yourself a part of a community.

We realize that growth is a process and we don’t expect you to go through it alone.

We work together in order to work smarter, we inspire each other to be better, and we never forget that every member of the team is responsible for our success.

So, if you’re tired of all of the noise in the job market, we’d love to hear from you.

This may be the coolest job you ever have!

Required Skill Profession

Computer Occupations